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Investing in leadership training will help build your team’s management fundamentals, ensuring a bright future for your company.
To support goals and develop the talents of the leadership throughout your organization, WCTI offers a wide variety of management courses. All training courses can be delivered onsite at your organization, online in a live setting, or online in a self-paced format.
Leadership Development (2-Day Course)
Course Overview
Participants will develop stronger skills in critical thinking, analytical reasoning, decision-making and problem solving, written and verbal communication, strategic planning, team building, and change management. They will have a deeper understanding of the strategic priorities of their departments and how these integrate with organizational mission and goals. They will have a broader picture of how the organization, and be able to draw on the influential network of contacts and the political savvy that each will develop through the process.
Course Outline
Defining leadership
Understanding organizational context
Emotional Intelligence
Leadership Styles
Interpersonal Relations
Communication
Conflict Management
Creative Problem Solving and Decision-Making
Managing Change
Becoming a Manager (1- or 2-Day Course)
Course Overview
Good leadership ability rarely comes naturally. It is taught and developed. The new and/or emerging role of the supervisor is explored. Through this module, the new supervisor will learn how to translate their strategy into operational results.
Course Outline
Your changing role – leader, coach, mentor
What is your supervisor profile?
Management expectations of you
Making the “leap” from peer to supervisor
Delegation – self assessment – how much do you delegate
Why supervisors resist delegating
How to avoid the most common traps in delegating
Getting work done through others
Time management – controlling use of your time, managing priorities
Conducting/facilitating team and one-on-one meetings effectively
Individual development action plan
Using goals to coach for performance
Continuous Feedback
Performance reviews and development planning
How to document performance issues
What to do when the coaching isn’t working
Change Management (2-Day Course)
Course Overview
Most leaders today recognize the imperative to change – yet only a handful can create effective change in their teams, divisions, and organizations. Those that do understand this have mastered change leadership.
This workshop enables you to learn how to master change leadership yourself. Understand what it takes to lead change, whether the task is successfully moving downstream change received from top leaders above or making the hard swim upstream with changes called for from below. Learn critical change leadership concepts and practices, receive a rock-solid change process, and walk away with tools that allow you to move beyond change management to change leadership.
In this two-day course assess your performance in leading a current change effort and capture major elements of change with a Blueprint for Change. Communicate change messages with clarity and power and learn strategies for identifying and removing obstacles to change. Identify tactics for successfully leading both upstream and downstream change.
Topics
How to tackle the critical work needed to stimulate and facilitate change
How to use a step-by-step process (with supporting tools) for leading successful change
How to employ techniques for building greater commitment to change
How to counter people’s resistance to change with skills and strategies
How to assess personal and organizational readiness to take on a specific upstream change
Course Outline
Theories and principles
Individual change management
Organizational change management
Psychology of change
Change management process
Preparing for change
Managing change
Reinforcing change
Time Management (1- or 2-Day Course)
Course Overview
Managing time in today’s fast paced, constantly changing business environment and growing workload takes analysis, practice, planning – and time! However, if control over time is lost, so is control over employee performance and achievement. This program helps participants to get control of their time. They will learn how to use time management as a tool to become more fully organized, and to apply specific management principles to create disciplines and structures in their lives. They will “work smart.”
Course Outline
Identify and manage time patterns
Identify and utilize specific support mechanisms
Prioritize your efforts
Complete “incompletions”
Accept responsibility and being accountable
Identify and eliminate time-wasters
Describe key time-saving techniques
Overcome procrastination
Action plan to achieve goals and monitor progress
Managing Teams (2-Day Course)
Course Overview
In response to today’s complex world of work, organizations have increasingly turned to work teams in one form or another. This fundamental shift holds the promise of increased performance, better decision-making, improved service quality, and greater motivation and commitment. However, the use of work teams presents numerous unique challenges that coincide with these potential benefits. This session lays the groundwork for a deeper understanding of how teams function in the aggregate, as well as how individuals perform within team settings. Specific topics include building and maintaining high performance teams, ensuring the quality of team decision-making, and other team leadership tools.
Course Outline
The Why
Vision, Mission and Culture
Why Do You Need a Code of Honor?
Who’s on the team
Creating a Code of Honor That Brings Out the Best
How to Enforce the Code to Ensure Championship Play
Leadership That Teaches Others How to be Great
The Biggest Impact of the Code
Standing in the Heat with the Code
The How
Getting Started with Team Development
Team Meeting
Team Behavior
Team Accountability and Decision Making
Team Problem Solving Process and Tools
Team Sore boards and Performance Assessments
The Teaming Road Map
(Exercises and Case Studies will be handed out before the workshop and used throughout both days.)
Communications Management (2-Day Course)
Course Overview
In this course, learn how to communicate effectively by understanding the general model of communications, barriers to effective communications and how to overcome them, and how to choose the appropriate context and media to make sure your message gets heard.
Course Outline
At the completion of this course, you will:
Describe the systems approach to communications process in terms of intent, sender, receiver, message, interpretation, and feedback
Apply the concept of purpose in communications
Select appropriate context and medium for a message
Send clear and consistent verbal and non-verbal messages