Management Development Training Courses

Investing in leadership training will help build your team’s management fundamentals, ensuring a bright future for your company.
To support goals and develop the talents of the leadership throughout your organization, WCTI offers a wide variety of management courses. All training courses can be delivered onsite at your organization, online in a live setting, or online in a self-paced format.


Leadership Development (2-Day Course)

Course Overview

Participants will develop stronger skills in critical thinking, analytical reasoning, decision-making and problem solving, written and verbal communication, strategic planning, team building, and change management. They will have a deeper understanding of the strategic priorities of their departments and how these integrate with organizational mission and goals. They will have a broader picture of how the organization, and be able to draw on the influential network of contacts and the political savvy that each will develop through the process.

Course Outline

  • Defining leadership
  • Understanding organizational context
  • Emotional Intelligence
  • Leadership Styles
  • Interpersonal Relations
  • Communication
  • Conflict Management
  • Creative Problem Solving and Decision-Making
  • Managing Change


Becoming a Manager (1- or 2-Day Course)

Course Overview

Good leadership ability rarely comes naturally. It is taught and developed. The new and/or emerging role of the supervisor is explored. Through this module, the new supervisor will learn how to translate their strategy into operational results.

Course Outline

  • Your changing role – leader, coach, mentor
  • What is your supervisor profile?
  • Management expectations of you
  • Making the “leap” from peer to supervisor
  • Delegation – self assessment – how much do you delegate
    • Why supervisors resist delegating
    • How to avoid the most common traps in delegating
    • Getting work done through others
  • Time management – controlling use of your time, managing priorities
  • Conducting/facilitating team and one-on-one meetings effectively
  • Individual development action plan
  • Using goals to coach for performance
  • Continuous Feedback
  • Performance reviews and development planning
  • How to document performance issues
  • What to do when the coaching isn’t working

Change Management (2-Day Course)

Course Overview

Most leaders today recognize the imperative to change – yet only a handful can create effective change in their teams, divisions, and organizations. Those that do understand this have mastered change leadership.

This workshop enables you to learn how to master change leadership yourself. Understand what it takes to lead change, whether the task is successfully moving downstream change received from top leaders above or making the hard swim upstream with changes called for from below. Learn critical change leadership concepts and practices, receive a rock-solid change process, and walk away with tools that allow you to move beyond change management to change leadership.

In this two-day course assess your performance in leading a current change effort and capture major elements of change with a Blueprint for Change. Communicate change messages with clarity and power and learn strategies for identifying and removing obstacles to change. Identify tactics for successfully leading both upstream and downstream change.


  • How to tackle the critical work needed to stimulate and
    facilitate change
  • How to use a step-by-step process (with supporting tools)
    for leading successful change
  • How to employ techniques for building greater commitment to
  • How to counter people’s resistance to change with skills and
  • How to assess personal and organizational readiness to take
    on a specific upstream change

Course Outline

  • Theories and principles
  • Individual change management
  • Organizational change management
  • Psychology of change
  • Change management process
  • Preparing for change
  • Managing change
  • Reinforcing change


Time Management (1- or 2-Day Course)

Course Overview

Managing time in today’s fast paced, constantly changing business environment and growing workload takes analysis, practice, planning – and time! However, if control over time is lost, so is control over employee performance and achievement. This program helps participants to get control of their time. They will learn how to use time management as a tool to become more fully organized, and to apply specific management principles to create disciplines and structures in their lives. They will “work smart.”

Course Outline

  • Identify and manage time patterns
  • Identify and utilize specific support mechanisms
  • Prioritize your efforts
  • Complete “incompletions”
  • Accept responsibility and being accountable
  • Identify and eliminate time-wasters
  • Describe key time-saving techniques
  • Overcome procrastination
  • Action plan to achieve goals and monitor progress

Managing Teams (2-Day Course)

Course Overview

In response to today’s complex world of work, organizations have increasingly turned to work teams in one form or another. This fundamental shift holds the promise of increased performance, better decision-making, improved service quality, and greater motivation and commitment. However, the use of work teams presents numerous unique challenges that coincide with these potential benefits. This session lays the groundwork for a deeper understanding of how teams function in the aggregate, as well as how individuals perform within team settings. Specific topics include building and maintaining high performance teams, ensuring the quality of team decision-making, and other team leadership tools.

Course Outline

  • The Why
    • Vision, Mission and Culture
    • Why Do You Need a Code of Honor?
    • Who’s on the team
    • Creating a Code of Honor That Brings Out the Best
    • How to Enforce the Code to Ensure Championship Play
    • Leadership That Teaches Others How to be Great
    • The Biggest Impact of the Code
    • Standing in the Heat with the Code
  • The How
    • Getting Started with Team Development
    • Team Meeting
    • Team Behavior
    • Team Accountability and Decision Making
    • Team Problem Solving Process and Tools
    • Team Sore boards and Performance Assessments
    • The Teaming Road Map

(Exercises and Case Studies will be handed out before the workshop and used throughout both days.)

Communications Management (2-Day Course)

Course Overview

In this course, learn how to communicate effectively by understanding the general model of communications, barriers to effective communications and how to overcome them, and how to choose the appropriate context and media to make sure your message gets heard.

Course Outline

At the completion of this course, you will:

  • Describe the systems approach to communications process in terms of intent, sender, receiver, message, interpretation, and feedback
  • Apply the concept of purpose in communications
  • Select appropriate context and medium for a message
  • Send clear and consistent verbal and non-verbal messages
  • Apply techniques of active listening
  • Write with a purpose